Refund policy
Last updated: October 14, 2026
At Slotty Shirts, we want every order to feel like a jackpot! 🎰
Every shirt is made to order, especially for you. While we take pride in our products, we know that sometimes things don't go as planned. If something arrives damaged, defective, or incorrect, we're here to help make it right.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, has a manufacturing or printing defect, or you receive the wrong item, please contact us within 30 calendar days of delivery.
To help us resolve the issue, please provide:
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Your order number
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A brief description of the problem
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Clear photographs showing the defect, damage, or incorrect item
Once we've reviewed and approved your claim, we'll arrange a free replacement, including shipping, at no additional cost to you.
If a replacement is unavailable or cannot reasonably be provided, we may issue a refund instead. This does not limit any refund or other remedy required by applicable consumer protection laws.
Returns and Exchanges
Because our shirts are printed individually when an order is placed, we generally do not accept returns or exchanges for:
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Ordering the wrong size, color, or style
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Changes of mind or personal preferences
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Accidental orders after production has begun
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Items that fit differently than expected but match the ordered size and product specifications
We strongly encourage customers to review the product description, sizing chart, and order details before completing a purchase.
These limitations apply only where permitted by law. Any applicable statutory cancellation, return, or conformity rights remain unaffected.
Order Cancellations
If you need to cancel an order, please contact us as soon as possible.
We will do our best to accommodate cancellation requests before production begins. Once an order has entered production, cancellation may no longer be possible, except where required by law.
Do I Need to Return a Defective Shirt?
In most cases, no.
For approved claims involving damaged, defective, or incorrect products, we generally do not require customers to return the original item.
Please do not send products back without contacting us first. If a physical return is necessary, we will provide instructions and cover the reasonable return shipping costs for an approved defect-related claim.
Refunds
Our preferred solution for defective or incorrect products is a free replacement.
If a refund is appropriate or legally required, it will be issued to the original payment method. Processing times may vary depending on your payment provider.
We do not charge restocking fees for approved defective-product claims.
International Orders and Consumer Rights
Slotty Shirts serves customers in the United States and select international markets.
Customers in certain countries, including the European Union, United Kingdom, and other jurisdictions, may have statutory rights to cancel eligible online purchases, return products, or obtain remedies for goods that are faulty or not as described.
These rights apply regardless of our print-on-demand fulfillment process. A product being printed after an order is placed does not necessarily mean that it qualifies for an exception to statutory cancellation rights.
Nothing in this policy excludes or limits any consumer rights that cannot legally be waived.
If you are an international customer and wish to exercise an applicable statutory right, please contact us for instructions.
How to Contact Us
If you experience an issue with your order or have questions about returns, replacements, cancellations, or refunds, please contact us through the Contact page on our website:
Please include your order number and relevant details so we can assist you as quickly as possible.
We appreciate your support and want your Slotty Shirts experience to be a winning one!
Thank you for shopping with Slotty Shirts! 🎰🍀